Frequently Asked Questions (FAQ)
1. How can I place an order?
- Simply browse our selection of products, add your chosen items to your cart, and proceed to checkout. Follow the on-screen instructions to provide shipping details and payment.
2. What payment methods do you accept?
- We accept Visa, MasterCard, American Express, and PayPal. All transactions are encrypted for your safety.
3. How do I track my order?
- Once your order is shipped, you will receive a confirmation email with a tracking number. Use this number on our 'Track Order' page or directly on the courier's website to monitor your package's progress.
4. Can I change or cancel my order?
- Orders can be changed or canceled within 12 hours of placing them. Please contact our customer service team at contact@serivana.com as soon as possible for assistance.
5. What is your return policy?
- We offer a 30-day return policy. Items must be returned in their original condition and packaging. For more details, please see our 'Shipping & Returns' page.
6. How long does shipping take?
- Standard shipping typically takes 5-7 business days. We also offer express shipping options. Visit our 'Shipping & Returns' page for detailed information.
7. Do you ship internationally?
- Yes, we ship to multiple countries. International shipping rates and times vary based on the destination.
8. Is my personal information secure?
- Absolutely. We prioritize your security and ensure that all your personal and payment information is encrypted and protected.
9. I received a damaged/incorrect item. What should I do?
- We apologize for the inconvenience. Please contact our customer service at our contact form with photos of the damaged/incorrect items, and we'll assist you promptly.
10. Can I gift someone products from SERIVANA?
- Yes! Simply provide the recipient's shipping information at checkout and include any special instructions or messages. We also offer gift wrapping for a small additional fee.
11. Do you offer gift cards?
- Yes, we offer digital gift cards in various denominations. They're a perfect present for any occasion!
12. Are there any restrictions on using discount codes?
- Discount codes cannot be combined and are valid for one use per customer unless stated otherwise. Some products may be excluded from promotions.
16. How can I contact SERIVANA?
- Feel free to reach out to us via our 'Contact Us' page. Our team is here to assist you!