Frequently Asked Questions (FAQ)

1. How can I place an order?

  • Simply browse our selection of products, add your chosen items to your cart, and proceed to checkout. Follow the on-screen instructions to provide shipping details and payment.

2. What payment methods do you accept?

  • We accept Visa, MasterCard, American Express, and PayPal. All transactions are encrypted for your safety.

3. How do I track my order?

  • Once your order is shipped, you will receive a confirmation email with a tracking number. Use this number on our 'Track Order' page or directly on the courier's website to monitor your package's progress.

4. Can I change or cancel my order?

  • Orders can be changed or canceled within 12 hours of placing them. Please contact our customer service team at contact@serivana.com as soon as possible for assistance.

5. What is your return policy?

  • We offer a 30-day return policy. Items must be returned in their original condition and packaging. For more details, please see our 'Shipping & Returns' page.

6. How long does shipping take?

  • Standard shipping typically takes 5-7 business days. We also offer express shipping options. Visit our 'Shipping & Returns' page for detailed information.

7. Do you ship internationally?

  • Yes, we ship to multiple countries. International shipping rates and times vary based on the destination.

8. Is my personal information secure?

  • Absolutely. We prioritize your security and ensure that all your personal and payment information is encrypted and protected.

9. I received a damaged/incorrect item. What should I do?

  • We apologize for the inconvenience. Please contact our customer service at our contact form with photos of the damaged/incorrect items, and we'll assist you promptly.

10. Can I gift someone products from SERIVANA?

  • Yes! Simply provide the recipient's shipping information at checkout and include any special instructions or messages. We also offer gift wrapping for a small additional fee.

11. Do you offer gift cards?

  • Yes, we offer digital gift cards in various denominations. They're a perfect present for any occasion!

12. Are there any restrictions on using discount codes?

  • Discount codes cannot be combined and are valid for one use per customer unless stated otherwise. Some products may be excluded from promotions.

16. How can I contact SERIVANA?

  • Feel free to reach out to us via our 'Contact Us' page. Our team is here to assist you!