Return & Refund Policy

30-Day Guarantee At Serivana, your satisfaction is our priority. If you're not happy with your purchase, we're committed to doing everything we can to ensure your satisfaction.

Returns & Refunds

  • Eligible Items: Products that are defective or damaged during shipping.
  • Timeframe: 30 days from the delivery date.
  • Condition: Unused, in original packaging.
  • Process: Email us within 30 days with damage evidence, then return the item at your expense.
  • Refund/Replacement: Upon receipt of the damaged item, we'll either send a replacement (if available) or issue a full refund.

Non-Returnable Items

  • Perishable goods (food, flowers, etc.)
  • Intimate/sanitary goods
  • Hazardous materials, flammable liquids/gases
  • Gift cards, downloadable software, certain health/personal care items

Proof of Purchase A receipt or proof of purchase is required for returns.

Partial Refunds Partial refunds may be issued for:

  • Opened media (CDs, DVDs, etc.)
  • Damaged items not due to our error
  • Items returned after 30 days

Refund Process

  • Inspection: We inspect returned items upon receipt.
  • Notification: We'll email you about the approval/rejection of your refund.
  • Processing: Approved refunds are processed to your original payment method.

Late/Missing Refunds

  • Check your bank account and contact your credit card company or bank.
  • If the refund is still missing, contact us.

Sale Items

  • Regular-priced items can be refunded; sale items cannot.

Gifts

  • If marked as a gift when purchased and directly shipped to you, you'll receive a gift credit.
  • If not marked as a gift, the refund goes to the gift giver.

Shipping Costs

  • You're responsible for return shipping costs.
  • Consider trackable shipping or insurance for items over $75.

Refund Cases

  • Incorrect item (color, size, model)
  • Used, defective, poor quality items
  • Expired estimated delivery time
  • Missing shipments

Lost/Stolen Packages Serivana is not liable for packages confirmed delivered but lost or stolen.

Buyer Protection Our 30-day policy covers damages, losses in transit, and discrepancies.

Delivery Timeframe Allow 3 days for processing and 2-4 weeks for delivery. Tracking updates may take 3-10 days.

Contact Us For any queries, feel free to reach out to our customer service team on Contact form.