Return & Refund Policy
30-Day Guarantee At Serivana, your satisfaction is our priority. If you're not happy with your purchase, we're committed to doing everything we can to ensure your satisfaction.
Returns & Refunds
- Eligible Items: Products that are defective or damaged during shipping.
- Timeframe: 30 days from the delivery date.
- Condition: Unused, in original packaging.
- Process: Email us within 30 days with damage evidence, then return the item at your expense.
- Refund/Replacement: Upon receipt of the damaged item, we'll either send a replacement (if available) or issue a full refund.
Non-Returnable Items
- Perishable goods (food, flowers, etc.)
- Intimate/sanitary goods
- Hazardous materials, flammable liquids/gases
- Gift cards, downloadable software, certain health/personal care items
Proof of Purchase A receipt or proof of purchase is required for returns.
Partial Refunds Partial refunds may be issued for:
- Opened media (CDs, DVDs, etc.)
- Damaged items not due to our error
- Items returned after 30 days
Refund Process
- Inspection: We inspect returned items upon receipt.
- Notification: We'll email you about the approval/rejection of your refund.
- Processing: Approved refunds are processed to your original payment method.
Late/Missing Refunds
- Check your bank account and contact your credit card company or bank.
- If the refund is still missing, contact us.
Sale Items
- Regular-priced items can be refunded; sale items cannot.
Gifts
- If marked as a gift when purchased and directly shipped to you, you'll receive a gift credit.
- If not marked as a gift, the refund goes to the gift giver.
Shipping Costs
- You're responsible for return shipping costs.
- Consider trackable shipping or insurance for items over $75.
Refund Cases
- Incorrect item (color, size, model)
- Used, defective, poor quality items
- Expired estimated delivery time
- Missing shipments
Lost/Stolen Packages Serivana is not liable for packages confirmed delivered but lost or stolen.
Buyer Protection Our 30-day policy covers damages, losses in transit, and discrepancies.
Delivery Timeframe Allow 3 days for processing and 2-4 weeks for delivery. Tracking updates may take 3-10 days.
Contact Us For any queries, feel free to reach out to our customer service team on Contact form.