Shipping Policy
Do you ship worldwide? Yes, we offer international shipping with tracking.
Shipping and Processing Times
- USA and Canada: 6 - 14 days
- Oceania (including Australia): 8 - 16 days
- United Kingdom: 8 - 14 days
- Other countries: 11 - 30 days
Note: These times exclude customs delays and other unforeseeable delays.
Processing Times Orders take 2-5 business days to process before shipping.
Tracking Number You'll receive an email with a tracking number when your order ships.
Unexpected Delays Delivery times may extend due to unforeseen circumstances.
Import Duties Import duties, taxes, and charges are not included in the item price or shipping cost and are the buyer's responsibility.
Refund Policy for Delayed Orders
- USA: Full refund for orders delayed over 45 business days.
- Rest of the world: Full refund for delays over 60 business days.
Exclusions apply for natural disasters, pandemics, and other major events.
Order Payment All payments are in USD.
Separate Shipments Multiple items may be shipped separately.
Order Cancellation and Change Request We accept changes or cancellations within 12 hours of order placement. A 15% cancellation fee applies for cancellations after processing.
Stolen Packages Serivana is not responsible for lost or stolen packages confirmed delivered.
Buyer Protection Our policy lasts 30 days after receiving the product.
Thank you for choosing Serivana!